Refund Policy
We, GenuineKey365.Com, are dedicated to providing the best service to our customers. Your satisfaction is our top priority, and we ensure transparency and reliability in every transaction.
Delivery Time
Our office hours are 9 AM to 12 AM. We usually deliver your order within 2-20 minutes. However, if there is any delay due to technical or operational reasons, we will inform you and extend the delivery time accordingly.
Refund Conditions
We have implemented a 100% refund policy to protect our customers. You are eligible for a refund under the following conditions:
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If delivery fails: If, for any reason, we fail to deliver your order, you will receive a full refund.
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If the wrong product is delivered: If you receive an incorrect or non-functional product, you can contact us for a refund or replacement.
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If the product is not working: If the delivered product does not work as promised, and our support team is unable to resolve the issue, a refund will be issued.
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If delivery is excessively delayed: If the order takes significantly longer than expected and you wish to cancel, you may apply for a refund.
How to Request a Refund?
To request a refund, follow these steps:
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Visit our Contact Us page.
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Provide your Order ID and WhatsApp number.
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Briefly describe the issue.
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Our customer support team will verify your request and process the refund as soon as possible.
Refund Processing & Timeline
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Refund processing time: 1-3 business days.
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Refund method: The refund will be issued via the same payment method used for the order (UPI, Paytm, PhonePe, etc.).
Privacy & Data Protection
We only collect your WhatsApp number for order processing. Your personal information is never shared with third parties.
Thank you for choosing GenuineKey365.Com! Your trust and satisfaction are our priority.
GenuineKey365.Com Team